Privacy Policy
At synthixora, we're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This privacy policy explains our practices in detail and outlines your rights under Australian privacy laws.
Information We Collect
We collect information that helps us provide better budgeting and financial services to entrepreneurs across Australia. The data we gather falls into several categories, each serving specific purposes in delivering our services.
Personal Details
Name, email address, phone number, and business information you provide when creating your account or contacting our support team.
Financial Information
Business revenue data, expense categories, and budgeting goals that you input to help us personalise your financial planning experience.
Usage Analytics
How you interact with our platform, which features you use most, and technical data like IP address and browser information.
Communication Records
Support conversations, feedback submissions, and any correspondence between you and our team for service improvement purposes.
How We Use Your Information
Every piece of information we collect serves a specific purpose in helping you manage your business finances more effectively. We never use your data for purposes beyond what we've outlined here.
Core Service Delivery
Your financial data helps us generate personalised budgeting recommendations, track your business expenses, and provide insights that match your specific industry and business size. We analyse spending patterns to suggest areas where you might reduce costs or invest more strategically.
Platform Improvement
Usage data shows us which features provide the most value to entrepreneurs, helping us refine our tools and develop new capabilities that address real business challenges. This aggregate analysis never identifies individual users.
Customer Support
When you reach out for help, we use your account information and previous interactions to provide faster, more relevant assistance. Our support team can access your account details only when you're actively seeking help.
Data Sharing and Third Parties
We maintain strict controls over who can access your information. synthixora never sells personal data to advertisers or marketing companies, and we only share information in specific, limited circumstances.
- Service Providers: Trusted partners who help us deliver our services, like cloud hosting providers and payment processors, under strict confidentiality agreements
- Legal Requirements: When required by Australian law, court orders, or to protect against fraud and security threats
- Business Transfers: If synthixora is acquired or merged, your data would transfer under the same privacy protections
- Consent-Based: Any other sharing requires your explicit permission, which you can revoke at any time
We work exclusively with Australian-based service providers where possible, ensuring your data remains subject to local privacy laws. International transfers only occur when necessary for service delivery and always include appropriate safeguards.
Your Rights Under Australian Privacy Law
The Australian Privacy Act gives you significant control over your personal information. We've designed our systems to make exercising these rights straightforward and quick.
Access Your Data
Request a complete copy of all personal information we hold about you, delivered in a readable format within 30 days of your request.
Correction Rights
Update or correct any personal information that's inaccurate or outdated directly through your account settings or by contacting our privacy team.
Data Deletion
Request complete removal of your personal information from our systems, with some exceptions for legal compliance and fraud prevention.
Processing Objection
Object to certain types of data processing, including marketing communications and some analytics activities, while maintaining core service functionality.
Data Portability
Export your financial data in standard formats to transfer to other budgeting platforms or for your own record-keeping purposes.
Complaint Resolution
File complaints about our data handling practices with us directly or escalate to the Office of the Australian Information Commissioner.
Data Security and Protection
Protecting your financial information is our highest priority. We've implemented multiple layers of security that meet Australian banking standards and international best practices.
Encryption
All data is encrypted both in transit and at rest using AES-256 encryption standards. Your financial information is never transmitted or stored in plain text.
Access Controls
Strict employee access controls ensure only authorised team members can access customer data, and all access is logged and monitored.
Monitoring
Continuous security monitoring detects and responds to potential threats, with regular penetration testing by independent security firms.
Backups
Secure, encrypted backups ensure your data can be recovered while maintaining the same security standards as our primary systems.
We maintain cyber liability insurance and have incident response procedures that include immediate user notification if any data breach affects your information. Our security practices are reviewed quarterly by independent auditors.
Data Retention and Deletion
We keep your information only as long as necessary to provide our services and meet legal requirements. Different types of data have different retention periods based on their purpose and legal obligations.
Active Account Data
Personal and financial information remains accessible while your account is active, allowing you to access historical data and track long-term financial trends.
Inactive Accounts (2 Years)
If you don't log in for 24 months, we'll send notification emails before anonymising your data while preserving aggregate insights for service improvement.
Legal Requirements (7 Years)
Some financial records must be retained for taxation and compliance purposes as required by Australian business law, stored securely with limited access.
Support Records (3 Years)
Customer service interactions are kept to improve support quality and resolve any follow-up issues, then automatically deleted.
International Data Transfers
While we prioritise keeping your data within Australia, some service providers operate internationally. When data leaves Australia, we ensure appropriate protections are in place.
Cloud Services
Our primary cloud infrastructure is located in Australian data centres, but backup systems may reside in New Zealand and Singapore under strict data protection agreements that meet Australian privacy standards.
Support Tools
Customer service platforms may process support tickets through servers in the United States, but only contain necessary information to resolve your inquiry, never complete financial profiles.
Analytics Partners
Anonymised usage data may be processed by international analytics services to improve our platform performance, but this data cannot be linked back to individual users or accounts.
Cookies and Tracking
We use cookies and similar technologies to improve your experience on our platform and understand how our services are used. You can control most cookie settings through your browser preferences.
Essential Cookies
These cookies are necessary for our website to function properly, maintaining your login session and remembering your preferences. They cannot be disabled without affecting core functionality.
Analytics Cookies
Help us understand which features are most valuable and identify areas for improvement. This data is aggregated and doesn't identify individual users.
Performance Cookies
Monitor website performance and loading times to ensure our platform runs smoothly across different devices and internet connections.
Children's Privacy
synthixora's services are designed for business owners and entrepreneurs aged 18 and above. We do not knowingly collect personal information from individuals under 18 years of age.
If we become aware that we have collected personal information from someone under 18, we will take immediate steps to delete that information from our systems. Parents or guardians who believe their child has provided personal information to us should contact our privacy team immediately.
Changes to This Privacy Policy
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, and privacy practices. Significant changes will be communicated to you directly through email or prominent notifications on our platform.
Minor updates, such as clarifications or additional examples, may be made without individual notification, but we'll always update the "Last Updated" date at the top of this policy. We recommend reviewing this policy periodically to stay informed about how we protect your information.
If you continue using our services after policy changes take effect, you accept the updated terms. If you disagree with changes, you can close your account and request data deletion at any time.
Privacy Questions and Contact Information
Our privacy team is available to answer questions about this policy, help you exercise your data rights, or address any concerns about how we handle your information.
Privacy Officer
synthixora Financial Services
104 Franklin St, Melbourne VIC 3000, Australia
Email: support@synthixora.com
Phone: +61413175729
Business Hours: Monday-Friday 9:00 AM - 5:00 PM AEST
For complaints that cannot be resolved directly with us, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or call 1300 363 992.